Delivery & Guarantees
Rosehill offer free delivery on orders over £875 before VAT for customers with a UK mainland shipping address. Furniture orders under that value are subject to a £50 delivery charge. For loose fabric the standard charge is £30 per order and for components £14.95. All charges are subject to VAT at the prevailing rate. On smaller orders you can avoid any charges by collecting from the Rosehill offices in Cheshire.
Most of our products are manufactured to order with a standard lead time of 6-8 weeks from the date of order. Standard lead times are listed on each individual product pages with stock items available more quickly and some office products available on next day delivery. If you need your delivery to be timed around refurbishments or building works please let us know when placing your order and we will try to facilitate your requirements where possible. If there are any delays with production you should be notified by our customer services department.
If you are offshore (be it the UK or Ireland or further afield) please contact the sales team for a shipping estimate.
With your order please advise us of any restrictions or circumstances that may affect delivery i.e. poor access for large vehicles. Please note the date specified on your order acknowledgement is an estimate only. You will receive a telephone call with an accurate date once your order is ready for delivery.
When you receive your order please check it thoroughly. If there are any problems or queries please direct them to our customer services department on 0161 485 1717. If any of the goods are incorrect or have been damaged during transit we must be notified within 48 hours of receipt of delivery with photographic evidence where possible. Please see our terms and conditions for more.
Please refer to each individual product page for guarantees. These will be listed in the Technical Specification tab. Any additional testing should be on the page or you can request data sheets from our sales team. The products Rosehill sell are manufactured for contract use, as opposed to domestic furniture which requires much lower testing. Any upholstery will be subject to the fabric manufacturers warranty which may differ to the product guarantee.
If you have any queries regarding our products please contact customer services on: 0161 485 1717.