The beginning of the year seems to be a busy time with furniture orders for government organisations and other waiting rooms. If you’re thinking of updating your waiting area you may want to read our blog first. We’ve got a few top tips to give your space the ultimate refresh whilst keeping your customers, colleagues and guests in mind.
- Make people feel comfortable
This must be the most obvious point, but comfort really is key. Depending on the type of business you have, your guests could spend some time waiting, so you want to make sure that they’re comfortable for the duration – it’s the least you could do. Make sure that you have enough room and enough seats to sit several people at once. We’d also recommend opting for durable chairs which are suitable for long term use, but still offer comfort with a moulded seat pad.
- Provide people with enough space
Lack of space or feeling claustrophobic can really make you feel uncomfortable. Make sure you don’t overcrowd the room with furniture, and you choose furniture which is suitable for the shape and size of room. For example, if your waiting room is quite small and square, opt for a small framed chair rather than a bulkier option. We’d recommend Dartmouth stacking chair or the Devon side chair. They’re modern, comfortable and don’t overcrowd a room.
- Access to the receptionist
The receptionist is the first person guests interact with when entering your office or waiting room. To ensure guests feel at ease, make sure that the receptionist is easily accessible in case of any problems or delays. For example, don’t hide the reception desk around a corner, instead make it easy for people to find. We understand that the reception can’t always be manned, but consider having a phone line which can easily be picked up by a member of staff.
- Provide WiFi
Everywhere you go nowadays you can gain access to WiFi. By providing a guest access to WiFi, people can keep themselves occupied whilst they wait. We’d recommend using a separate secure network with a guest password. Simply put up a sign in your waiting area with the credentials. For extra security you could change the guest password on a weekly basis.
- Keep your guests refreshed
Why not provide a self-service coffee machine or refreshments counter. You can keep this neatly tucked away in the corner of your waiting area which will keep the place looking tidy but will also keep guests happy. Remember to have a rota of staff to check the area and keep it stocked up and clean. If you need help with finding counters or extra storage units, Rosehill can help.