In the notes section please include your account reference and previous order number. When we receive your order we will then check it against the old one. If there are any changes to the product [...]
Yes! Please call our sales team on 0161 485 1717 to get a full quotation.
For any damages please notify us within 48 hours of accepting delivery by either calling our Customer Services team on 0161 485 1717 or email the details (including photos of any damage) to customerservices@rosehill.co.uk.
As our products are manufactured to order we are unfortunately unable to accept returns. If there is a problem with your order please contact our customer service team, they will be able to advise you [...]
On made to order products it depends at what stage they are at in production. If you need to amend an order (fabric colour etc) this may be possible, but charges may apply. You can cancel an order but [...]
Generally yes as VAT is applicable on loose furniture items. However if you have a VAT exemption certificate which specifically refers to the items you are buying from Rosehill you can send it through and [...]
If you have any special requirements for delivery please include this within the notes section on your order form before checkout. Where possible we try to accommodate specified delivery dates. Stock products can be available [...]
Anywhere in the World! So far we have supplied to 5 continents, although the large majority of our customers are in the UK & Ireland. If you are offshore there will be a delivery charge [...]
Most products you can order any quantity of - starting from just 1. So you can order as many or as few items as you require. Just note that with almost all the products we [...]
At Rosehill we want to ensure you are getting the best product for your environment. We will be happy to talk through your requirements and offer advice on the products. The website includes the more [...]