Ordering & Delivery

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What do I do if an item arrives damaged or is missing?

2019-11-22T10:26:36+00:00March 21st, 2019|

For any damages please notify us within 48 hours of accepting delivery by either calling our Customer Services team on 0161 485 1717 or email the details (including photos of any damage) to customerservices@rosehill.co.uk.

What is your policy on returns?

2019-03-21T14:59:36+00:00March 21st, 2019|

As our products are manufactured to order we are unfortunately unable to accept returns.  If there is a problem with your order please contact our customer service team, they will be able to advise you [...]

Do I have to pay VAT?

2019-03-21T14:59:59+00:00March 21st, 2019|

Generally yes as VAT is applicable on loose furniture items. However if you have a VAT exemption certificate which specifically refers to the items you are buying from Rosehill you can send it through and [...]

How flexible are your delivery dates?

2019-03-21T15:00:18+00:00March 21st, 2019|

If you have any special requirements for delivery please include this within the notes section on your order form before checkout. Where possible we try to accommodate specified delivery dates.  Stock products can be available [...]

Where can you deliver to?

2019-03-21T15:00:25+00:00March 21st, 2019|

Anywhere in the World!  So far we have supplied to 5 continents, although the large majority of our customers are in the UK & Ireland.   If you are offshore there will be a delivery charge [...]

Is there a minimum number I have to order?

2019-03-21T15:00:41+00:00March 21st, 2019|

Most products you can order any quantity of - starting from just 1.  So you can order as many or as few items as you require.  Just note that with almost all the products we [...]

What if i can’t find what I’m looking for?

2019-03-21T15:02:22+00:00March 21st, 2019|

At Rosehill we want to ensure you are getting the best product for your environment.  We will be happy to talk through your requirements and offer advice on the products.  The website includes the more [...]

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