FAQs

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What do your trolley storage capacities mean?

2019-03-21T14:58:29+00:00March 21st, 2019|

The capacities are the maximum number of table or chairs we advise you can store on the specific trolley or dolly. However, it should be noted you should only move as many tables or chairs [...]

Are the products delivered ready to use?

2019-03-21T14:58:36+00:00March 21st, 2019|

The majority of our products are fully assembled before they leave the factory so you just need to unpack them and they are ready to use.  A few products do require minimal and easy assembly. [...]

What do I do if an item arrives damaged or is missing?

2019-11-22T10:26:36+00:00March 21st, 2019|

For any damages please notify us within 48 hours of accepting delivery by either calling our Customer Services team on 0161 485 1717 or email the details (including photos of any damage) to customerservices@rosehill.co.uk.

What is your policy on returns?

2019-03-21T14:59:36+00:00March 21st, 2019|

As our products are manufactured to order we are unfortunately unable to accept returns.  If there is a problem with your order please contact our customer service team, they will be able to advise you [...]

Do I have to pay VAT?

2019-03-21T14:59:59+00:00March 21st, 2019|

Generally yes as VAT is applicable on loose furniture items. However if you have a VAT exemption certificate which specifically refers to the items you are buying from Rosehill you can send it through and [...]

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