FAQ’s

Rosehill are committed to providing our customers with the best value in terms of service, quality, flexibility, product design, performance and price.

You can view more information on deliveries, payment, fabrics, environmental policy and existing customers here.

Below are a selection of frequently asked questions (FAQ’s), as well as information you may find useful. If there are any queries you have that aren’t listed just give us a call on 0161 485 1717.

Why order through Rosehill?

We are dedicated to providing our customers with greater choice, quality and service at the best possible value.  Rosehill have been in the furniture market for over 35 years and you will be buying from someone who understands what you are buying and who can offer advice to ensure the products selected are the best to meet your needs.

Is Rosehill a reputable company I can trust?

Yes, we have been in business for three and a half decades and over that time have been working with churches, schools, healthcare establishments, community and public buildings and government organisations. In these sectors it is important to work with someone you know and can trust to deliver the service and goods expected.

Can I request references?

You can view some of our existing customers in the Customer section of our website.  Alternatively our sales team will be happy to provide a list of places in your area who have ordered from Rosehill.

What if I don’t want to order online?

That’s ok.  Lots of our customer still like to talk to us on the phone or come to the showroom to discuss in person.  We pride ourselves on being able to help and guide our customers so they get the right product for their individual requirements.  Our new online shop is to complement our tried and tested service rather than to replace it.  We accept orders by email, post, online or in person.

How can I see a chair before ordering?

You can visit our showroom to see our full range of products.  Our head office is in Cheshire (close to Manchester Airport).  Alternatively depending on your location an adviser can come out to meet you on-site to discuss your needs or we can send a couple of sample chairs by courier.

When is the Showroom open and do I need to book an appointment?

Please call in advance if possible to prevent double bookings and ensure a member of our sales team is available.  The showroom is open Monday to Thursday 9:00am-5:00pm and on Friday’s 9:00am-3:00pm.  If these times aren’t suitable please contact us and we’ll see if someone can be available at another time.

What if i can’t find what I’m looking for?

At Rosehill we want to ensure you are getting the best product for your environment.  We will be happy to talk through your requirements and offer advice on the products.  The website includes the more popular products we offer.  But we have a much larger range so if you can’t see what you want just give us a call on 0161 485 1717 and we can take the details then send through some options.  We also offer a range of one-off items, often to a customers own design.  So if you would like a bespoke product please contact our sales team and they will be happy to take your requirements and get the factory to price it up.

Do you manufacture all of your products?

A large number of our products are designed by and manufactured exclusively for Rosehill.  So while we don’t manufacture ourselves we’re the only place where you can purchase those products.  We are very conscious of who and where we buy from and are constantly managing our supply chain accordingly to offer high quality products which are ethically manufactured in factories which comply with British and European Standards.  We only work with companies who have similar philosophies to Rosehill and you would only ever need to deal with us directly.

Where are your products made?

The majority of our products are manufactured in the United Kingdom and Europe.  The factories we work with comply with both British and European standards.

Why are there so many different options?

One of the main reason the chairs are made to order is to allow you to customise them to give you what you want.  This includes a huge range of upholstery types and colours. When you are making a big purchase we want to make sure you are completely happy and not having to make any compromises on your order.

What does "Contract Quality" actually mean?

Contract Quality means the furniture has been tested and deemed suitable for use in public and commercial properties (as opposed to products for domestic use).  The products have fabric and foam which is low hazard or medium hazard to comply with regulations in public buildings.  You can check the various fabric fire testing on the fabric pages to ensure you are selecting the right type for your building.  Some products also have additional testing (for example weight load capabilities on our Bariatric items) – this information will be on the individual product page.  

Are the fabrics you offer fire retardant?

Yes, we only offer contract quality fabrics (rather than domestic).  You should be able to check your building requirements to see if you only require the low hazard (Crib 2) material or if a medium hazard (Crib 5) material is needed.  All of the fabric information is on the fabric pages on the website or you can refer to the fabric manufacturers websites.

Is there a minimum number I have to order?

Most products you can order any quantity of – starting from just 1.  So you can order as many or as few items as you require.  Just note that with almost all the products we sell there are quantity discounts available – meaning the more you buy the bigger the discount on the unit price!  A few products do have a minimum quantity and others need to be ordered in certain multiples.  You can check on each product page.

How do voucher codes work?

Enter the code you have in either the basket or checkout and click the ‘Apply Voucher’ button. Please be aware promotional discounts cannot be retrospectively applied to your order and they’ll be checked by Rosehill when we process it.

Where can you deliver to?

Anywhere in the World!  So far we have supplied to 5 continents, although the large majority of our customers are in the UK & Ireland.   If you are offshore there will be a delivery charge (this includes the Scottish Isles, Channel Islands, Northern Ireland & ROI).  Please contact our sales team with your location and requirements and we can work out the shipping cost.

How flexible are your delivery dates?

If you have any special requirements for delivery please include this within the notes section on your order form before checkout. Where possible we try to accommodate specified delivery dates.  Stock products can be available very quickly whereas made to order items have a minimum turnaround time. Our delivery team will contact you prior to delivery to ensure that you are available for receipt of goods.

What methods of payment do you accept?

The easiest way to pay is by bank transfer (BACS).  We can also accept payments by cheque or debit and credit cards.  In the checkout you can select the preferred method.  For bank transfers we’ll send you our bank details.  Cheques are to be made payable to Rosehill Furnishings Ltd and card payments can be made in the checkout or over the phone.  

Do I have to pay VAT?

Generally yes as VAT is applicable on loose furniture items. However if you have a VAT exemption certificate which specifically refers to the items you are buying from Rosehill you can send it through and we will check it. All prices on the website exclude VAT which is then added in your basket.

What is your policy on alterations or cancellations to an order?

On made to order products it depends at what stage they are at in production.  If you need to amend an order (fabric colour etc) this may be possible, but charges may apply.  You can cancel an order but again be aware charges will apply. 

What is your policy on returns?

As our products are manufactured to order we are unfortunately unable to accept returns.  If there is a problem with your order please contact our customer service team, they will be able to advise you further.

Do I need to set up an account before purchasing?

No, you can purchase anything from our website as a ‘guest’. 

What do I do if an item arrives damaged or is missing?

For any damages please notify us within 48 hours of accepting delivery by either calling our Customer Services team on 0161 485 1717 or email the details (including photos of any damage) to customerservices@rosehill.co.uk.

Are the products delivered ready to use?

The majority of our products are fully assembled before they leave the factory so you just need to unpack them and they are ready to use.  A few products do require minimal and easy assembly.  Any product which does need to be assembled will be supplied with instructions.

What do your trolley storage capacities mean?

The capacities are the maximum number of table or chairs we advise you can store on the specific trolley or dolly. However, it should be noted you should only move as many tables or chairs at once as you are comfortable moving.   As an example, the Reach Trolley will hold 40 chairs but we recommend only moving 20-30 at a time. Please use common sense in all instances.

Can I get more discount if I order more than the highest price break?

Yes! Please call our sales team on  0161 485 1717 to get a full quotation.

How can I ensure a new order matches previously purchased furniture?

In the notes section please include your account reference and previous order number.  When we receive your order we will then check it against the old one.  If there are any changes to the product specification a sales person will call to discuss further.  If you can’t see the exact specification of your order then please email your order number to sales@rosehill.co.uk and we can email back a quotation for your consideration.

Are all internet browsers are compatible with your shop?

The website has been tested to work with the up-to-date versions of all of the main internet browsers.  We recommend Chrome, Firefox or Safari as the optimum browsers to work best with our shop.  Please note if you are on Internet Explorer 8 or earlier not all of the colour selections will function fully.  In this instance please write your colour choices in the notes section in the Checkout.  Or try on a different browser.